Happy new year! I realize we are well into 2013 by now, but I wanted to kick off the first post of this calendar year with a positive note before I talk about some negative email experiences I’ve had recently. When planning an email strategy, designing or writing a message, I try to put myself […]
Archive | customer service
Look before hitting reply
Seth Godin blogged today about emails that explicitly say, “Do not reply to this email. Here’s his take. Email is a unique medium in that it can be personalized and allows for instant feedback. Seeing that note at the bottom is a pet peeve of mine. I shared my address with them and indicated that […]
Bad Advertising: It’s Not Me, It’s You
Heather at Microsoft posted the funny video below, which I wanted to pass along. It does a good job if showing how ignorant companies can be when trying communicate with their consumers. The dating analogy is perfect. This also seems like a good time to mention that I was FINALLY able to get Windows Live Writer […]
Redefining Comcastic
Given that it’s been three weeks since my last posting, it’d be very easy to assume this blog was just another passing fancy and had been left to die a slow death in cyberspace. But that would be incorrect. The lack of internet access is partly to blame. (The other part can be explained by […]