I Send Your Email | Email Marketing Consulting » iPod http://isendyouremail.com Email marketing and social media consultant for businesses of all sizes. Sat, 19 May 2012 01:40:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 A Happy iPod Story for 2007 http://isendyouremail.com/2007/01/02/a-happy-ipod-story-for-2007/?utm_source=rss&utm_medium=rss&utm_campaign=a-happy-ipod-story-for-2007 http://isendyouremail.com/2007/01/02/a-happy-ipod-story-for-2007/#comments Tue, 02 Jan 2007 15:06:00 +0000 admin http://isendyouremail.com/2007/01/02/a-happy-ipod-story-for-2007/ I am excited to start off 2007 with a tale of good customer service. Just before leaving town for vacation I noticed the screen on my iPod was broken. After a quick trip to the Genius Bar, my iPod was off to iPodResQ to be repaired. It wasn’t the cheapest option, but when I factored in shipping them my iPod, it was a wash. Here’s the 411 of how their process works, and I have to say, it really is that simple to deal with this company. I went from being really annoyed that my iPod was broken to a happy camper that I have my iPod back in working order. The lesson to be learned – never keep your iPod in your purse without putting it in a protective case. Thankfully it wasn’t a lesson to be learned by replacing my iPod entirely.

The (relevant) point of this story is a positive customer experience can be a wonderful marketing tool. We’re all quick to share horror stories, but when someone has a positive experience with your company or brand, their tale can be just as powerful when shared with those who find the source to be influential.

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